CCO Council Speaking Schedule
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CCO Council Speaking Schedule
Executive Director Curtis N. Bingham is an in-demand speaker at leading customer industry events, and Council members often join him in the spotlight based on their unique expertise.
If the Council is speaking there, you know it’s a special event that you should attend. What’s more, the Council has secured a 20% discount for all who register from the Council’s website. So mark your calendars to attend the events below and enjoy special savings. More events will be added later in the year, so come back here often.
WBR Next Generation Customer Experience Conference
March 26-28, 2012
Green Valley Ranch Resort & Spa, Las Vegas
Curtis's Workshop: Storming the Executive Ranks: Practical Strategies to Enhance Authority and Tools to Create Priority for Customer Experience Initiatives
Authority is the currency of the C-Suite. Most loyalty or experience executives are challenged to obtain the authority needed to influence the organization to take action to better serve customers. You must lead by influence to effectively resolve customer issues and enhance the end-to-end customer experience.
There are three types of authority: borrowed, positional and earned. How do you leverage borrowed authority to the fullest while earning your own authority that eclipses all other?
Based on work with more than 150 CCOs during the last decade, Curtis Bingham will lead a rapid-fire discussion of practical strategies to maximize authority and take a deep dive into tested tools to help you become invaluable to the executive team as you engage them and the rest of the organization in creating the new competitive advantage in the experience economy.
This workshop is recommended for VP and above.
CCO Council Members speaking at this event:
- Jasmine Green, Chief Customer Advocate, Nationwide Insurance
- Hilary Noon, Vice President, Customer Insight & Experience, National Home Office, American Cancer Society, Inc.
- Jay Topper, SVP, Customer Success, Rosetta Stone
Past Speaking Engagements
Nov 29 - Dec 1, 2011
nhow Hotel
Berlin, Germany
Curtis's Keynote Topic: Putting A Real Value On Customer Centricity
- Cost justifications for customer-centricity to be used to "sell" initiatives to the C-Suite and the rest of the organisation
- Discover and leverage "unlikely allies" to champion your cause and win over reluctant supporters
- Killer customer-centric KPIs to measure and prove success
- Customer value scoring to separate unprofitable customers from the rest