The CCO Council produces videos to highlight the experiences, insights, and recommendations of Founder and Executive Director, Curtis N. Bingham and of our individual Council members. Here you can find answers to your questions on strategy, customer centricity, CCO authority, Voice of the Customer, and numerous other topics. You will also learn first-hand from Council members the value and the tangible benefits of Council membership and attendance to Council events.
Below you will find our current top three videos, followed by the listings in our two video series, Curtis On… and Voice of the CCO.
We welcome your feedback on the videos you see here, as well as future topics you would like to hear us address.
CCO Council members Jeb Dasteel, Jasmine Green, Tammy McLeod, Alan Chow, and Lacey Grey and Advisory Board members Vicky Stennes and Scott Bennett share their many perspectives on the real value of membership in the Chief Customer Officer Council.
Alan Chow, Chief Customer Officer of Teradata Corporation, discusses the benefit he receives from being a CCO Council member and what made attending the 4th Annual CCO Summit so valuable to him.
Brian Study, Chief Customer Officer of SAVO Group, explains what sets the CCO Council apart from other customer experience organizations, as well as what makes the group's activities in general and the Summit's content in particular so relevant to the daily demands of his role.
CCO Council Founder and Executive Director, Curtis Bingham, shares his insights on a host of customer related topics
CCOs and other most senior customer executives share their wisdom and experience from the field
"The CCO Council, with its best practices, in-depth research, and most importantly, the ability to have dialogue with other highly experienced members in a trusted environment is invaluable because it saves me time. Most importantly, I'm not experimenting at my customers' expense as I deploy tried-and-tested Council best practices. As a Council member, I can deliver a better customer experience
and better business
VP & CCO,
"At SAVO, we are dedicated to our customers' success. We have organized our teams around it, developed programs to promote it, and we measure ourselves based on their success. I look forward to working with other members of the council to explore innovative ways to drive the imperativeof customer success tothe forefront of anorganization’sstrategic initiatives."
"At Nationwide, we've instituted a highly successful program called 'I Care,' in which we ask all associates to make a personal commitment to care for customers. I see Chief Customer Officer Council members making that same commitment to each other by sharing strategies, tactics and best practices to make contributionsto customers and ourcompanies evenmore meaningful."
VP & CCO
"I first became a Chief Customer Officer in the year 2000 and the real challenge at that point was that there was no formal organization – there was no council you could join, no conference you could attend – really no way to find others like yourself that were in similar roles in different companies. So the Chief Customer Officer Council provides the valueof being thatresource."
"With the Chief Customer Officer Council, I feel like I’ve been able to come in from the wilderness and consult with executives from various industries with whom I can benchmark and share best practices. It is a safe place to lay everything on the table because we all have the same agenda: to become a little smarter and bring real value back to our companies."
Senior VP &CCO
"Rosetta Stone is very pleased to be part of the Chief Customer Officer Council. We have a tremendous commitment to each one of our customers, and to join a like-minded influential group focused on thought-leadership in the customer experience space fits our ethos perfectly. All the areas that we currently are drivingforward—from customer analytics and behavioral personas; through socialization and concierge services — all can benefit from and contribute to the Council's best practices approach."
SVP, Customer Success
"I'm passionate about working with creative, energetic people who all have the same goal—building world-class companies that focus on fulfilling customer needs, which is why I'm so enthusiastic about participating on the CCO Council. It's exciting when like-minded people across industries come together because there's a wealth of knowledge to gain from our collective experiences, which ultimately benefits the customer."
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